Returns and Replacements Policy
At www.cellphonehouse.tech, we are dedicated to ensuring customer satisfaction with every purchase. Our returns and replacements policy is designed to provide transparency, convenience, and confidence to those who purchase our products. Below are the procedures and conditions for returns and replacements:
Returns
- Customers have the right to return a product within the first 30 business days from the date of receipt, provided that the product is in its original condition and has not been used.
- To initiate the return process, the customer should contact our customer service team through the designated channels, providing the order number and product details.
- Once the return is approved, a prepaid shipping label will be provided to facilitate the return of the product.
- Upon receiving and verifying the condition of the returned product, a full refund will be issued to the same payment method used in the original transaction.
Replacements
- In the event of receiving a defective, damaged, or incorrect product, the customer may request a replacement at no additional cost.
- To request a replacement, the customer should contact our customer service team and provide product details and photographic evidence, if necessary.
- Once the replacement request is approved, a new product will be sent to the customer, and a return shipping label will be provided for the original product.
At www.cellphonehouse.tech, we are committed to providing quality service and ensuring customer satisfaction in every interaction. Our returns and replacements policy aims to streamline the process for our customers and ensure a positive shopping experience.
For additional inquiries regarding our returns and replacements policy, please feel free to contact our customer service team. We appreciate your trust in www.cellphonehouse.tech and look forward to continuing to serve you with excellence in every purchase made.